Contact XMR Exchange Support
Use this exchange when you need help with an exchange order, payout details, a deposit question or a policy request. The fastest way to review an order is to include the order ID and transaction details from the exchange screen.
Do not send a seed phrase, private key, wallet password or exchange account password. Support never needs private wallet credentials to review an XMR exchange order.
What to Include in an Order Request
A support request should be specific enough to identify the order and the exchange. If the request is missing the order ID or TXID, review can take longer.
| Detail | Why it helps |
|---|---|
| Order ID | Identifies the exchange request |
| TXID | Helps check the deposit or payout transaction |
| Payout asset | Confirms the destination exchange |
| Payout address and network | Helps review address or network mismatch issues |
| Short issue description | Explains what needs to be checked |
Support Email
For order help, use [email protected]. Include the order ID in the subject line when possible.
For privacy requests, use [email protected]. For AML or compliance-related questions, use [email protected].
Before You Send a Message
Check whether the deposit has the required Monero confirmation and whether the payout network matches the receiving wallet. Many delays are caused by network confirmation time, expired quotes, wrong destination networks or missing destination details.
If the order is still within the expected processing window, keep the order page open and check the latest status. The target completion window is 7–24 minutes after the required XMR deposit confirmation, but network congestion or manual review can extend it.
Security and Anti-Phishing
Only use the domain xmr-exchange.com for service pages and support information. Be careful with copied links, social messages or anyone asking for wallet secrets.
XMR Exchange support can ask for order details, transaction IDs and exchange information. It should never ask for a seed phrase, private key, remote wallet access or password.
Useful Links
For the full order lifecycle, read How It Works. For privacy requests, review the Privacy Policy. For risk review and compliance topics, read the AML Policy.
Start a new XMR exchangeFAQ
What is the best way to contact support?
Use the contact form or email [email protected] with your order ID and TXID.
Can support recover a wrong payout address?
Recovery depends on the exchange, network and transaction status. Contact support quickly with the order ID and payout details.
Should I send my wallet seed phrase?
No. Never send a seed phrase, private key, wallet password or recovery phrase.
Which email should I use for AML questions?
Use [email protected] for AML or risk-review questions.